By using our website, please note that we use your Personal Data to provide and improve the website. By your use, you agree to the collection and use of information in accordance with the terms and conditions set out in this Website Privacy Notice.

Usage Data

Usage Data is collected automatically when using this website and includes information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access our website through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other such diagnostic data.

We may also collect information that your browser sends whenever you visit our site or when you access the website by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activities on our website and store certain information. The tracking technologies used may include Cookies or Browser Cookies.

You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use or access some parts of our services offered through the website.

Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics, such as recording the popularity of a certain section and verifying system and server integrity.

This Privacy Notice explains how we collect, use, store and/or disclose your Personal Data, in accordance with the requirements of the Data Protection Act, 2024 (“DPA”).

At Sesiro Insurance Company, we are strongly committed to protecting your personal data and, by upholding privacy, we aim to provide a safe and secure environment for you.

The purpose of this Data Privacy Notice is to inform you about how we collect, use, store, make available, disclose, update, safeguard, destroy or process your personal data; further, to explain your rights relating to the privacy of your personal information, how the law protects you, and how to get in touch with us for everything and anything concerning your privacy.

Categories of Personal Data

Amongst others, the purpose of collecting your personal data includes providing an insurance service, staff administration, recruitment of prospective employees or compliance with a legal obligation.

In addition, we may use your personal information for other similar purposes, including branding and communications, but that will only occur in the case where we have your consent or another lawful justification for doing so.

Personal Data is any information that can identify you directly or indirectly. In our context, such will include, but not necessarily be limited to:

Purpose of Processing and Legal Basis

The personal data we collect depends on the use of the personal data. We collect the minimum personal data necessary for the stated purposes. The purposes for processing your personal data are detailed below:

• Offer, administer and manage the Services provided to you including assessing, underwriting insurance policies and reinsurance processing.
• Administer, investigate and settle claims or complaints in relation to insurance policies and/or the Services provided.
• Communicate with you and respond to your requests, inquiries, comments and concerns.
• Carry out due diligence, identity verification, data validation, anti-money laundering, “Know Your Customer” and other business acceptance, vetting and risk management checks.
• Process payments, including your payments for the insurance premium and any mid-term adjustments.
• Fulfil legal and regulatory obligations, including applicable prudential rules and industry codes of conduct.
• Perform analytics for risk modelling purposes and to analyse trends.
• Research, audit, reporting and other business operations purposes.

To Maintain and Improve Our Services

To maintain and improve our services, your Personal Data may need to be shared with or disclosed to our service providers and other organisations in our industry and, in some cases, public or legal authorities.

Further processing, where lawfully warranted, will only be carried out where it is compatible with the purpose of collection.

Sesiro is committed to protecting the privacy of your Personal Data by ensuring that your Personal Data is collected and used properly, lawfully and openly. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction, whether physical or electronic.

Third Country / International Organisation Transfers

We may transfer your personal information to other countries for further processing for the purposes outlined in this Statement. We endeavour to ensure that such transfers comply with all applicable data privacy laws and provide appropriate protection for the rights and freedoms conferred to individuals under such laws.

This may include transfers to countries that the Information and Data Protection Commission consider to provide adequate data privacy safeguards.

Where we transfer personal information to countries that are not subject to an adequacy decision, we shall put in place appropriate safeguards approved by the Commissioner or derogations for specific situations in accordance with the law.

We remain committed to ensuring that, on transfer, personal information receives an appropriate and consistent level of protection across the entities.

Data Subject Rights

Subject to the necessary legal limitations, you have the right to:

Contact Us

If you have any questions about the content of this Statement or the rights conferred to you under the applicable data privacy laws, or a complaint regarding the processing of your personal data, you may contact our office at:

After engaging us, should your complaint not be addressed to your satisfaction, you have the right to lodge a complaint with the Information and Data Protection Commission.

This Statement may be amended from time to time in accordance with changes in our regulatory requirements and data protection practices. We encourage you to review this page periodically for any updates.

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party site.

We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Any content you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, and disclose to third parties.

You also grant us a perpetual, unlimited, irrevocable, royalty-free, worldwide licence to use, reproduce, adapt, display, perform, modify, transmit, translate, distribute, and create derivative works.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.

By using this website, you indemnify us against any claims for damages of whatsoever nature caused to another party by the unauthorised use and/or access of the site.

The use of the website is at the user’s sole risk. We do not guarantee or warrant that the website will be uninterrupted or fault free and that defects will be corrected; that the results that may be obtained from the use or application of information gained from the website, in so far as accuracy and content of any such information is concerned, or any merchandise provided through the website.

This website is provided “as is” and on an “as available” basis, without any representation or endorsement and without warranty of any kind, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement, title, security and compatibility.

This Policy, your use of this website, and the contents of this website are governed by and shall be construed in accordance with the laws of the Republic of Botswana.